MyPathway provides ongoing remote clinical management of the waiting list ensuring that patients are included in their healthcare journey and it is not a simple case of reducing numbers on a waiting list. MyPathway’ Waiting List Management can be up and working within days and can work on a standalone basis. We can also offer IT or administrative support where needed to enable rapid, timely deployment of a working service on top of ‘Business as Usual’ operations, to minimise the support required from existing hospital staff.
In order to provide ongoing care, follow-up appointments are often a necessity for people with long term conditions or post-surgery patients. However, for some patients, routine follow-up appointments are not required. MyPathway’s PIFU (Patient-initiated follow up) Service helps avoid unnecessary routine appointments and gives patients and their carers the opportunity to initiate their own appointments as and when they need them. This service helps patients move from a passive role in their healthcare to an active role, enabling shared decision making and self-management, which is in line with the NHS personalised care agenda.
As well as enhancing patients’ access and experience, MyPathway PIFU Service helps to reduce waiting lists by reducing unnecessary demand for follow up appointments. Used alongside waiting list management, PIFU will be an important tool for services during the COVID-19 recovery.